CUSTOMER

FAQ

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  • BalanceOn Seat is a product in Double-layer honeycomb hexagonal pillar structure developed according to the needs of the general consumers based on the medical product used by patients with bedsore or who  have to lie or sit for long period of time. Also, BalanceOn Seat is combined with the patented technology of the Vetagel material.

    There are three major improvements compared to the existing functional seats such as the air seat or latex seat.

    1. Unlike other functional materials, the Double-layer honeycomb hexagonal pillar structure and Vetagel material of BalanceOn Seat does not pressurize or distort the micro-vessels, enabling good blood circulation to provide comfort in sitting position even for a long period of time. 

    2. Each cell in Vetagel material of honeycomb structure reacts to the fine movements of the body for air exhaustion to maximize the air permeability, and the non-slip cover on the bottom of the BalanceOn Seat and the unique weight of the Vetagel  material helps the proper posture of the driver, by preventing the chair sliding back easily.

    3. The Dobule-layer honeycomb hexagonal pillar structure and Vetagel material prevents the contents from bursting or sinking, and the product can also be washed with water to enable long age of use. The product is more economic when used for a long period of time.

    In actual use, 9 out of 10 people showed satisfaction, along with 8 out of 10 taxi drivers who conveyed high satisfaction level. 

  • TUV is a certification granted only to products that guarantee safety and quality through the tests and inspections according to the EU Standard.

    Bullsone Premium Air-conditioner & Heater Filter obtained TUV Certification to be acknowledged for product performance and quality in Europe, that is leading the technology on automobiles.

  • It is a high-efficiency active carbon developed through the exclusive technology of Bullsone. This patented material eliminates various harmful gases and odor particles effectively.

    TCC is applied to the premium 5 layer filter.

  • Generally the air-conditioner & heater filter must be changed after 10,000 km of driving or every 6 months.

    Polluted filter that has passed the changing period can block the air flow and inhibit the proper operation of the air-conditioner & heater, and is the cause of propagation of various harmful bacteria.

    However, it is recommended to change the air-conditioner & heater filter every 3 months in high-level fine dust condition.

  • Ultra fine dust refers to the very small dust of 2.5㎛ or less in diameter, and is almost invisible to the human eyes. Ultra fine dust is mostly produced by vehicles or fossil fuel combustion. 

    Because ultra fine dust is much smaller than fine dust, it is not filtered in the airway would mostly penetrate into the lung sac and becoming the main cause of cardiac disorder and respiratory diseases. 

    According to the IARC (International Agency for Research on Cancer) affiliated to WHO, ultra fine dust was defined as Category 1 Carcinogen in 2013. It is also stated that ultra fine dust is more harmful than second-hand smoking.

  • Air Therapy Smart Action is automatically turned OFF after 4 hours to prevent battery discharge on the vehicle.

  • Through the air quality indicating LED bar on the upper front side of the product, the air quality level is displayed real-time in 3 stages category. (Good & Normal: Blue / Bad: Yellow / Very Bad: Red)

    (Standard: Alarm system is set in the standard of PM10 (Fine Dust) concentration)

    - Smart Action LED Color Blue: PM10. 0~80 (Blue indicate Good & Normal level in the range of 0 ~ 80, as set by the Ministry of Environment) 

    - Smart Action LED Color Blue: PM10. 81~200 (Due to the recent worsening of air quality, there are frequent indication of Very Bad in the standard of Ministry of Environment, so the value over 200 was randomly set and indicated as Very Bad) 

    - Smart Action LED Color Blue: PM10. 201 or more (Category set randomly as the worst air quality)

  • * Air Therapy Multi Action Plus

    When the red LED on the top is lighted, it shows that the filter needed to be changed soon. Open the rear cover to check the pollution level of the filter to be changed.  

    Press the power button on top for 4 seconds for initialization.

    The filter changing period may vary, depending on the using environment (360 hours in average).


    * Air Therapy Smart Action

    When the red LED bar indicating the air quality is blinking, it shows that the filter needed to be changed soon. Open the top cover to check the pollution level of the filter to be changed. 

    After changing the filter, press the power button for 4 seconds to enable the initialization.

    The filter changing period may vary, depending on the using environment (360 hours in average).

  • Air Therapy Multi Action Plus and Smart Action are mounted with *H13* HEPA fabric applied with ultra-fine dust collecting filter. 

    * H13 refer to the filter fabric grade able to remove 99.95% or more of the 0.3㎛ fine particles.

     ∙ Test Standard: Modified US42 CFR part 84 

     ∙ Test Condition: Test Particle (0.3㎛ NaCl), Wind Velocity (5.33㎝/sec)

     ∙ Test Agency: Korea Institute of Industrial Technology

     ∙ 99.95% efficiency is the test result standard in fabric efficiency performed in a restricted laboratory environment of domestic research institute, and the efficiency may vary in actual environment of use. 

  • Phthalate is a substance that is assumed to be EDC (endocrine-disrupting chemicals) that can result in reproductive dysfunction.

    Therefore, phthalate is classified as a harmful substance. Its use is restricted and prohibited in many countries (including Korea). The restriction range on use of phthalate is expanding.

    It was a substance that was used in the past to melt the ingredient for the fragrance or to smoothen the plastic material, but it is rarely used today due to the reasons mentioned above.

    Currently, all diffusers produced by Bullsone do not use ingredients and containers containing phthalate. 

    In addition, the finished product was performed with analysis & test in the internationally certified testing agency (KOLAS certified) of KCL (Korea Conformity Laboratories), and phthalate was not detected in all air fresheners/diffusers.

    Therefore, customers can use Bullsone products safely. 

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